Warranty

Limited Warranty

What the warranty covers
Cartronics.com and ECP, LLC warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ECP, LLC will, at its sole option, repair or replace the product with a similar product. Replacement product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of time remaining on the customer's original limited warranty.

How long the warranty is effective
All products manufactured by ECP, LLC are warranted for one (1) year parts, starting at the day of purchase as indicated on the receipt. All other products are warranted under the term of the original manufacturer.

Who the warranty protects
The warranty is only valid for the first consumer purchaser.

What the warranty does not cover
The warranty does not cover any product on which the serial number or any labels has been defaced, modified or removed. It also does not cover damage, deterioration or malfunction resulting from accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, failure to follow instructions supplied with the product, removal or installation of the product, causes external to the product, such as electric power fluctuations or failure, any other cause which does not relate to a product defect.

Limitation of implied warranties
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages
ECP,LLC LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT ONLY. ECP,LLC SHALL NOT BE LIABLE FOR:

DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
COSTS ASSOCIATED WITH REMOVAL AND REFIT OF THE PRODUCT.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY

Effect of local law
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Return Policy (Terms of SALE)

Properly installed Argos and iTronicBT devices qualify for a 30 day money back guarantee*. We will accept returns of these devices for any reason of dissatisfaction of performance with the following conditions:

Returned items must be returned in the same condition as they were shipped, with all packaging in like new condition. In addition, the kit must have been installed by a qualified dealer, or if self installed, you must have completed the installation and you have called our tech department for assistance and complied with any requests, which may include seeing a professional installer. If the professional installer has any problems, they must have consulted with our technicians to resolve said problems.
Most cars work with the Argos or iTronic as is. However, in rare instances, some cars may require 'version coding' to activate functions or features. You will need to seek out a dealer or servicer that is capable of performing this version coding if required. We do not offer refunds for a car that has not been version coded properly. We do offer telephone support to aid your dealer or servicer if version coding is required for your car. ALL cars can be version coded if necessary. There is NO exception. If it is required, getting it done is your responsibility.
Returns will not be accepted with abuse of parts and/or components by using such parts and/or components for other than their intended purpose.
All instruction manuals, accessories, parts, etc. included in the original shipment must be returned, including the original packaging.
You must call for an RMA prior to return shipment. Please be sure to include in the interior of the package with your name, phone number, email address, return address and RMA number. We cannot issue refunds on items that do not have a RMA number.
If any items are missing, damaged, or not returned in like new condition, those items will be deducted from any applicable refund.
Once the return is received, we will inspect the return. After inspection, you will be issued a refund amount agreement email, that must be responded to by you before the refund is issued. If there is no response to the email within 72 hours, your item will be returned to you.
The 30-day period will begin at the date of receipt.

*Uninstalled or unopened Argos and iTronic devices are subject to a 20% restocking fee.

All other devices and accessories are non-refundable, repair, store credit or exchange only.

UNDER NO CIRCUMSTANCE IS CARTRONICS.COM (ECP, LLC) LIABLE FOR COSTS ASSOCIATED WITH INSTALLATION OR REMOVAL UNLESS DONE ON OUR PREMISES.

Return Address

To obtain warranty service, send the product, shipping paid, along with an explanation of the defect, proof of purchase and your name, address and phone number on the inside of the package to the address below:

CarTronics.com
32 Wieuca Trace
Atlanta GA 30342

ECP, LLC dba CarTronics.com is not responsible for mislabeled or unidentifiable returns. When shipping your product we recommend that you insure the package. We can not be responsible for damaged products or items that never reach ECP, LLC

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